Shipping policy

At Parouge, we offer worldwide shipping on all our high-end perfumes, and we aim to get your order to you as quickly and carefully as possible.

Order Processing

Orders are processed and dispatched within 2-3 business days (Monday–Friday, excluding bank holidays).

Orders placed on weekends or bank holidays will be processed on the next working day.

During launch periods or high order volume, dispatch times may be slightly extended. If this happens, we appreciate your patience.

UK Shipping

We currently offer free shipping on all UK orders over £50.

Estimated delivery: 2–3 business days from dispatch.

Tracking details will be provided once your order has shipped.

International Shipping

We ship internationally.

Shipping rates are calculated at checkout based on destination.

Estimated delivery times vary by location and may be affected by customs processing.

Please note:

international customers may be responsible for any customs duties, taxes or import charges applicable in their country.
these fees are determined by local authorities and are not controlled by Parouge.

Order Changes & Cancellations

If you need to amend or cancel an order, please contact us at hello@parouge.com
within 12 hours of placing your order. After this window, orders may already be in processing and changes or cancellations may not be possible.

Delivery Information

Please ensure your shipping details are correct at checkout.

Parouge is not responsible for delays, non-delivery or mis-delivery resulting from incorrect or incomplete address information provided at checkout.

We do not currently ship to P.O. Boxes or military addresses.

Damaged or Incorrect Orders

If your order arrives damaged or you receive an incorrect item, please contact hello@parouge.com within 48 hours of delivery with your order number and photos of the issue, and we’ll make it right.